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Frequently Asked Questions

Find answers to the most common questions we receive from customers and those interested in our products.

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Should I get 4K or HD?

This is a personal and/or client preference. All of our footage is shot in 4k+ resolution so the HD versions of each clip are still very high fidelity, and the file sizes are also a bit smaller for faster downloads and easier editing. However, 4k is high resolution, which gives a cleaner/crisper image when displayed on higher resolution screens. We believe 4k content will have a longer lifespan compared to HD as the industry and technology continues to move toward high resolution playback.

What is a scene of footage?

We believe stock footage is more valuable if it’s shot and delivered in Scenes. While most other sites license individual clips, we bundle scenes/themes into a "Scene" of footage. Each Scene varies, but typically there are between 40-100 different clips in each Scene. Check the Scene details for the exact amount.

What format and encoding are used on the clips in the library?

All FILMPAC clips are available 4K (3840×2160) and HD (1920x1080) resolutions with a framerate of 23.976 fps delivered in ProRes 422 or MP4, depending on your membership choice.

How is FILMPAC different than other stock footage websites?

Everything is captured in 4K resolution (or higher). We offer themed scenes as well as individual clips. Our empowering membership option gives you access to everything on our site. More curation, less clutter, and consistent quality. We also have a model feature that gives editors the ability to follow one model through a diverse range of settings and scenarios for greater storytelling ability – see more on our About page.

How often do you add new footage to your library?

We release stunning new content every week. Everything is internally curated, and quality takes time - we believe in quality over quantity.

Is FILMPAC footage royalty free?

Yes, all Standard Licenses purchased through the site are Royalty Free. Royalty Free means you pay to license the footage once upfront, without the need to pay any additional or ongoing fees. See the license details page if you have any usage questions.

Are some clips included in multiple scenes?

No. Every clip is only included in one scene. Every scene is unique. There may be similar shots from the same model, but never the same shot twice. Never repeated.

What Cameras And Gear Do You Use?

Though our library is composed of filmmakers from around the world, 95% of our library is shot with RED cinema cameras in 5K and delivered without color grading, remaining in the native RED color profile. The entire library is available to be delivered in 4K or HD ProRes 422, or H.264 MP4 files, depending upon your needs and preferences.

Does the footage come with audio?

No. None of our video clips have audio.

Is FILMPAC accepting footage?

Yes, but there is a competitive application process with a high threshold of quality. If you’d like to apply to become a contributor, please visit this page: www.filmpac.com/contributor

Will my unused clips rollover to the next month?

Any unused clips will not rollover to the next month.

How do I download footage I’ve licensed?

After you purchase a clip, you’ll immediately be given access to download links for each clip on the clip page.

Can I preview the footage prior to making a purchase?

Yes, on each Clip page, just hover over any clip and hit the download sample button. This allows you to download a 4K watermarked sample.

Can I download or purchase collection videos?

Though we do offer every clip seen in our weekly collection and curation videos, we don’t offer the completed videos as a final product to download. We do offer the ability to browse all raw footage within the collection videos.

I Just Paid, Where Do I Download Footage?

A-La-Carte: Once you've made a payment to license a single clip or multiple clips, you'll want to navigate to 'Orders' found under the 'My Account' section. From there, you can click on your most recent order and navigate to your purchased footage. Now on those clip pages, you can directly download purchased footage. If you’re still having trouble downloading your purchased clips, follow these steps to problem-solve: Double-check to ensure you're logged in under the email address you used to set up your account. Navigate to the 'My Account' section. Click on 'My Orders'. Click the button that says 'Update Purchases' Then navigate back to the clip's page. Members: if you have a FILMPAC membership the 'My Purchases' section will not be visible because your membership provides a license and download capability for the entire library.

Can I pick and choose clips from different scenes?

If you are a member, you can pick and choose whatever clips you’d like, depending on the limits of your membership option. If you are purchasing a-la-carte, you can not pick and choose clips to form a scene.

What happens to the videos distributed after cancelling my membership?

All of your videos created during your membership time period are cleared forever. You must have an active membership to create new content from FILMPAC media.

Can I cancel my membership anytime?

Yes. Our new membership allows for cancellation at anytime.

Will My Membership Automatically Renew?

Annual memberships automatically renew, but you can cancel at any time in your account area.

Is all of the footage in the FILMPAC library available in the membership plans?

Yes, every video clip is included in every membership option.

How do I sign up for a membership?

To sign up for one of our annual membership plans, sign up here for the plan that best fits your needs: www.filmpac.com/pricing

Can I get a refund?

We understand that sometimes a clip just doesn't work out like intended. If you bought the clip within the past 14 days and it was never used in a film or project that went live, then we can give you a full refund or exchange it for the clip that you do need.

How do I use the Project Feature?

Our Project feature is a great way for you to save, organize, and share footage you personally have curated from our library for a specific project. It's a great way to keep track of footage you want to potentially use/license, and also an excellent way to collaborate with others, even if they don't have a FILMPAC account or membership. There are 2 options for creating a new project: My Account> Projects> New Projects > Title Project Start from the desired clip and click the camera icon on the bottom right. From there you can title your new project or select a pre-existing project. Note: if you selected a pre-existing project - you should see a checkmark to verify it has been added. Additional considerations about the Project feature: You can add clips or songs to a project. If you save both songs and clips in the project, they will be organized separately. If you are not seeing all of your clips, scroll to the bottom and click on “More Clips” If you’d like to re-arrange the clip or song order- click and drag To make notes on a clip- click on the top left icon to write and save. To download footage from the project feature, you must download each individual clip by clicking on the “Download” button on the bottom right-hand corner of the desired clip. Note: There is no bulk download or zip file download option in the project feature.

What are the differences between the Standard and Extended Licenses?

Please see the license details page for more information

If I don’t renew my membership, do I need to take my created videos down?

No. Content created during your membership is licensed for perpetual use, which means they never expire even if the membership is not renewed. However, you can not use the downloaded content for any new projects after the membership term ends.

Are sponsored posts allowed under the Personal Membership plan?

No. The Personal Membership plan only allows for organic social posts. Content can be monetized, but not paid/sponsored. If you intend to pay or boost a created work using your personal membership plan footage, you should upgrade to a business membership plan.

Does my membership cover multiple end clients (brands)?

Yes. The memberships are built for production companies, freelancers, and agencies and they cover multiple end clients (brands).

Does the membership allow for paid advertising for my client?

Yes, memberships come with a standard commercial license which allows for paid advertising. Regional, National TV and Large Budget Films may need an extended license in some cases. See license details for more information.

Can I upgrade or downgrade my subscription?

Yes, you can upgrade your subscription by reaching out to info@filmpac.com.

Is Filmpac accepting music submissions?

Yes, but there is a competitive application process with a high threshold of quality. If you’d like to apply to become a contributor, please visit this page.

Can I use Filmpac songs as samples in my own music?

No. All music in our library is copyrighted material and sampling, manipulating, or otherwise exploiting it to create music content is not allowed.

What are Cue Sheets?

A cue sheet is required if the project is being broadcast on network/cable television, played on a streaming service, or used in a theatrical release. These cue sheets help the various performing rights organizations (PROs) keep track of which artists and composers they need to pay for the use of that song. A cue sheet doesn’t add any cost to you, but you will need to accurately complete one and send it yourself to the appropriate PRO using the song information provided in your license. Instructions are provided during the download process. You can find more information here.

How often do you add new music?

We add new music every single week. You can sign up for our email newsletters to keep up to date with the latest weekly releases and collections.

What happens if I get a Youtube Content ID claim?

Reach out to us right away! While this shouldn’t happen with any songs in our library, mistakes do happen. Youtube allows you to dispute a claim directly, but if that doesn’t solve the issue, we’re happy to help. As a best practice, you should always use the YouTube Safelist Tool in My Account prior to posting to your channel. You can find more info here.

Once I license and download a song, can I use it in multiple different projects?

Within the membership, each song download is a single-use license only. If you want to use the same song in a different project, you’ll need to license and download the song again (this helps us pay the artists appropriately). On a-la-carte purchases, you may use the song royalty free on more than one project.

Can I download preview files before purchasing?

Yes, all songs can be downloaded as watermarked mp3 files prior to purchase.

What format are songs offered in?

All songs can be licensed and downloaded as 24 bit, 48kHz wav files, or as 16 bit, 44.1kHz mp3 files.

How often do you add new music?

We add new music every single week. You can sign up for our email newsletters to keep up to date with the latest weekly releases and collections.

What happens if I get a Youtube Content ID claim?

Reach out to us right away! While this shouldn’t happen with any songs in our library, mistakes do happen. Youtube allows you to dispute a claim directly, but if that doesn’t solve the issue, we’re happy to help. As a best practice, you should always use the YouTube Safelist Tool in My Account prior to posting to your channel. You can find more info here.

Can I cancel my membership anytime?

Yes. Our membership allows for cancellation at anytime.

What happens to the videos distributed after cancelling my membership?

All of your videos created during your membership time period are cleared forever. You must have an active membership to create new content from FILMPAC media.

How is FILMPAC different than other stock footage websites?

Everything is captured in 4K resolution (or higher). We offer themed scenes as well as individual clips. Our empowering membership option gives you access to everything on our site. More curation, less clutter, and consistent quality. We also have a model feature that gives editors the ability to follow one model through a diverse range of settings and scenarios for greater storytelling ability – see more on our About page.

How often do you add new footage to your library?

We release stunning new content every week. Everything is internally curated, and quality takes time - we believe in quality over quantity.

Is FILMPAC footage royalty free?

Yes, all Standard Licenses purchased through the site are Royalty Free. Royalty Free means you pay to license the footage once upfront, without the need to pay any additional or ongoing fees. See the license details page if you have any usage questions.

Why FILMPAC?

FILMPAC has built the largest wholly-owned footage library on the web, including a high-impact music and sound effects catalogue that keeps growing everyday. Clients love FILMPAC because they can’t get one main thing from traditional “mega-stock” libraries: creative continuity. All of our footage is produced as scenes or “story-vignettes” and shot by creative directors and DPs. We concept and script everything out, utilizing hard-to-find locations, the latest production equipment, and emerging talent. Our cohesive library enables some of the most in-demand independent creators, global ad agencies, film production companies, and creative units at Fortune 500s to tell their stories without compromise. And since we own the majority of our content, we can support virtually any legal department’s policies and requirements without having you put in the painful cycles of waiting for your “middle-man” to hopefully obtain the very rights that we already have from the actual source.

Can I cancel my membership anytime?

Yes. Our membership allows for cancellation at anytime.

What happens to the videos distributed after cancelling my membership?

All of your videos created during your membership time period are cleared forever. You must have an active membership to create new content from FILMPAC media.

What are the differences between the Standard and Extended Licenses?

Please see the license details page for more information

Is FILMPAC footage royalty free?

Yes, all Standard Licenses purchased through the site are Royalty Free. Royalty Free means you pay to license the footage once upfront, without the need to pay any additional or ongoing fees. See the license details page if you have any usage questions.

More Questions?

Email info@filmpac.com for more information