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Frequently Asked Questions

Find answers to the most common questions we receive from customers and those interested in our products.

Footage

What is a pac of footage?
What format and encoding are used on the clips in the library?
How is FILMPAC different than other stock footage websites?
How often do you add new footage to your library?
Is FILMPAC footage royalty free?
Are some clips included in multiple pacs?
What Cameras And Gear Do You Use?
Does the footage come with audio?
Is FILMPAC accepting footage?

Downloads

How do I download footage I’ve licensed?
Can I preview the footage prior to making a purchase?
Can I download or purchase collection videos?
I Just Paid, Where Do I Download Footage?
Can I pick and choose clips from different pacs?

Accounts & Legal

Will My Membership Automatically Renew?
I’m a part of a Non-Profit Organization. Can I get a discount?
Is all of the footage in the FILMPAC library available in the membership plans?
How do I sign up for a membership?
Where Do I Find My Favorites?
Can I get a refund?
How do I use the Project Feature?
What are the differences between the 3 license types? Standard Non-Commercial, Standard Commercial and Extended Commercial?
If I don’t renew my membership after completing my annual contract, do I need to take my created videos down?
Are sponsored posts allowed under the Personal Membership plan?
Does my business membership cover multiple end clients (brands)?
Do the business memberships allow for paid advertising for my client?
Can I upgrade my subscription?
Can I downgrade my membership?
What does the Personal Membership plan cover?
Can I use my Personal Membership Plan for occasional client or client’s work?
What does the Non-Profit membership plan cover?

What is a pac of footage?

We believe stock footage is more useful if it’s shot and delivered in scenes. While most other sites license individual clips, we bundle scenes/themes into a “Pac” of footage. Each Pac varies, but typically there are between 3-19 different clips in each pac. Check the Pac details for exact amount.

What format and encoding are used on the clips in the library?

All FILMPAC clips are available 4K (3840×2160) and HD (1920x1080) resolutions with a framerate of 23.976 fps delivered in ProRes 422 or MP4, depending on your membership choice.

How is FILMPAC different than other stock footage websites?

Everything is captured in 4K resolution (or higher). We offer themed pacs and scenes instead of individual clips. Our empowering membership option gives you access to everything on our site. More curation, less clutter, consistent quality. We also have a model feature which gives editors the ability to follow one model through a diverse range of settings and scenarios for greater storytelling ability – see more on our About page.

How often do you add new footage to your library?

We typically release a new collection of themed footage every week. This is usually anywhere from 500-2,000 new clips. Everything is internally curated, and quality takes time. View new content here: www.filmpac.com/new-content/

Is FILMPAC footage royalty free?

Yes, all Standard Licenses purchased through the site are Royalty Free. Royalty Free means you pay to license the footage once upfront, without the need to pay any additional or ongoing fees. See the license details page if you have any usage questions.

Are some clips included in multiple pacs?

No. Every clip is only included in one pac. Every pac is unique. There may be similar shots from the same model, but never the same shot twice. Never repeated.

What Cameras And Gear Do You Use?

Though our library is composed of filmmakers from around the world, 95% of our library is shot with RED cinema cameras in 5K and delivered without color grading, remaining in the native RED color profile. The entire library is available to be delivered in 4K or HD ProRes 422, or H.264 MP4 files, depending upon your needs and preferences.

Does the footage come with audio?

No. None of our video clips have audio.

Is FILMPAC accepting footage?

Yes, but there is a competitive application process with a high threshold of quality. If you’d like to apply to become a contributor, please visit this page: www.filmpac.com/contributor

How do I download footage I’ve licensed?

After you purchase a pac, you’ll immediately be given access to download links for each clip on the Pac page.

Can I preview the footage prior to making a purchase?

Yes, on each Pac page, just hover over any clip and hit the download sample button. This allows you to download a 4K watermarked sample.

Can I download or purchase collection videos?

Though we do offer every clip seen in our weekly collection and curation videos, we don’t offer the completed videos as a final product to download. We do offer the ability to browse all raw footage within the collection videos.

I Just Paid, Where Do I Download Footage?

A-La-Carte: Once you've made a payment to license a single pac or multiple pacs, you'll want to navigate to the main website menu at the top of the page and click on the menu option "Search". Once the search page loads, on the left-hand side you'll see a filter tab labeled "My Filters". Once you've clicked on 'My Filters' you should see a sub-tab labeled 'My Purchases'. Under this subsection, you should have a view of all the pacs previously purchased while logged into the same account. If you’re still having trouble viewing your purchased pacs, follow these steps to problem-solve: Double-check to ensure you're logged in under the email address you used to set up your account. Navigate to the 'My Account' section. Click on 'My Orders'. Click the button that says 'Update Purchases' Then navigate back to 'Search' in the main menu, and the 'My Filters' filter option, where you should now see pacs populated in the 'My Purchases' tab. Members: if you have a FILMPAC membership the 'My Purchases' section will not be visible because your membership provides a license and download capability for the entire library.

Can I pick and choose clips from different pacs?

If you are a member, you can pick and choose whatever clips you’d like, depending on the limits of your membership option. If you are purchasing a-la-carte, you can not pick and choose clips to form a pac. We price our pacs at the same price point that we would offer a per-clip price.

Will My Membership Automatically Renew?

All of our memberships are a 12-month commitment. If you're on an annual billing plan, you'll be able to cancel future payments in the 'my account section' immediately after signing up, since you paid up-front for the year. If you're on a monthly payment plan, you'll see a 'Cancel' button, and be able to cancel future payments immediately after all 12 required monthly payments have been successfully processed.

I’m a part of a Non-Profit Organization. Can I get a discount?

If your organization is a registered 501(c)(3), or the international equivalent (charity, ministry, educational), then yes we do have a discount for you. See your options on the pricing page here: www.filmpac.com/pricing

Is all of the footage in the FILMPAC library available in the membership plans?

Yes, every video clip is included in every membership option.

How do I sign up for a membership?

To sign up for one of our annual membership plans, sign up here for the plan that best fits your needs: www.filmpac.com/pricing

Where Do I Find My Favorites?

Once you've hit the Star icon displayed on any individual clip or pac to save as a favorite, you can access those selections by navigating to the main website menu at the top of the page and click on the menu option "Search". Once the search page loads, on the left-hand side you'll see a filter tab labeled "My Filters". Once you've clicked on 'My Filters' you should see sub-tabs labeled 'My Favorite Pacs' and 'My Favorite Clips'. Please click into those to find your selections. If you don't find the favorites, please hold the 'shift' key while simultaneously refreshing the browser page. This should clear the cache to ensure you've loaded the most current data for the page.

Can I get a refund?

We understand that sometimes a clip just doesn't work out like intended. If you bought the clip within the past 14 days and it was never used in a film or project that went live, then we can give you a full refund or exchange it for the clip that you do need.

How do I use the Project Feature?

Our Project feature is a great way for you to save, organize, and share footage you personally have curated from our library for a specific project. It's a great way to keep track of footage you want to potentially use/license, and also an excellent way to collaborate with others, even if they don't have a FILMPAC account or membership. There are 2 options for creating a new project: My Account> Projects> New Projects > Title Project Start from the desired clip/pac and click the camera icon on the bottom right. From there you can title your new project or select a pre-existing project. Note: if you selected a pre-existing project - you should see a checkmark to verify it has been added. Additional considerations about the Project feature: You can add a single clip or an entire pac to a project. If you save both pacs and clips in the project, they will be organized separately. If you are not seeing all of your clips, scroll to the bottom and click on “More Clips” If you’d like to re-arrange clip/pac order- click and drag To make notes on a clip- click on the top left icon to write and save. To download footage from the project feature, you must download each individual clip or pac by clicking on the “Download” button on the bottom right-hand corner of the desired clip. Note: There is no bulk download or zip file download option in the project feature.

What are the differences between the 3 license types? Standard Non-Commercial, Standard Commercial and Extended Commercial?

Please see the license details page for more information

If I don’t renew my membership after completing my annual contract, do I need to take my created videos down?

No. Content created during your 12-month membership commitment are perpetual use, which means they never expire even if the membership is not renewed. However, you can not use the downloaded content for any new projects after the membership term ends.

Are sponsored posts allowed under the Personal Membership plan?

No. The Personal Membership plan only allows for organic social posts. Content can be monetized, but not paid/sponsored. If you intend to pay or boost a created work using your personal membership plan footage, you should upgrade to a business membership plan.

Does my business membership cover multiple end clients (brands)?

Yes. The Business memberships are built for production companies, freelancers, and agencies and they cover multiple end clients (brands).

Do the business memberships allow for paid advertising for my client?

Yes, business memberships come with a standard commercial license which allows for paid advertising. National TV and Large Budget Films may need an extended license in some cases. See license details for more information.

Can I upgrade my subscription?

Yes, you can upgrade your subscription by reaching out to info@filmpac.com.

Can I downgrade my membership?

Generally downgrades are not allowed on FILMPAC memberships after content has been downloaded from your account, however, If you have not downloaded any content since the start of your membership, you may be entitled to a downgraded membership.

What does the Personal Membership plan cover?

The Personal Membership plan doesn’t cover any client-related work (paid or unpaid) or any content that is produced or created for anyone else to publish or use. In general, the Personal Membership Plan covers creative content that is created to share on your personal social media channels.

Can I use my Personal Membership Plan for occasional client or client’s work?

No. The Personal Membership Plan doesn’t cover any client-related work (paid or unpaid) If you need footage for a client-related project, the Business Membership options would be best to ensure your projects are legally covered.

What does the Non-Profit membership plan cover?

The Non-Profit membership plan covers the use of the footage in projects that are for registered charity organizations, churches, schools, government organizations, or other 501c3 organizations.