Should I get 4K or HD?This is a personal and/or client preference. All of our footage is shot in 4k+ resolution so the HD versions of each clip are still very high fidelity, and the file sizes are also a bit smaller for faster downloads and easier editing. However, 4k is high resolution, which gives a cleaner/crisper image when displayed on higher resolution screens. We believe 4k content will have a longer lifespan compared to HD as the industry and technology continues to move toward high resolution playback.
What format and encoding are used on the clips in the library?All FILMPAC clips are available 4K (3840×2160) and HD (1920x1080) resolutions with a framerate of 23.976 fps delivered in ProRes 422 or MP4, depending on your membership choice.
Are some clips included in multiple pacs?No. Every clip is only included in one pac. Every pac is unique. There may be similar shots from the same model, but never the same shot twice. Never repeated.
What Cameras And Gear Do You Use?Though our library is composed of filmmakers from around the world, 95% of our library is shot with RED cinema cameras in 5K and delivered without color grading, remaining in the native RED color profile.
The entire library is available to be delivered in 4K or HD ProRes 422, or H.264 MP4 files, depending upon your needs and preferences.
Will my unused clips rollover to the next month?Any unused clips will not rollover to the next month.
Can I download or purchase collection videos?Though we do offer every clip seen in our weekly collection and curation videos, we don’t offer the completed videos as a final product to download. We do offer the ability to browse all raw footage within the collection videos.
Can I pick and choose clips from different pacs?If you are a member, you can pick and choose whatever clips you’d like, depending on the limits of your membership option. If you are purchasing a-la-carte, you can not pick and choose clips to form a pac. We price our pacs at the same price point that we would offer a per-clip price.
What happens to the videos distributed after cancelling my membership?All of your videos created during your membership time period will be cleared forever. However, if you used downloaded music to create new videos after your membership has been cancelled, they will not have a valid license.
Can I cancel my membership anytime?Yes. Our new membership allows for cancellation at anytime.
Will My Membership Automatically Renew?Annual memberships automatically renew, but you can cancel at any time in your account area.
I’m a part of a Non-Profit Organization. Can I get a discount?If your organization is a registered 501(c)(3), or the international equivalent (charity, ministry, educational), then yes we do have a discount for you. See your options on the pricing page here: www.filmpac.com/pricing
How do I sign up for a membership?To sign up for one of our annual membership plans, sign up here for the plan that best fits your needs: www.filmpac.com/pricing
Where Do I Find My Favorites?Once you've hit the Star icon displayed on any individual clip or pac to save as a favorite, you can access those selections by navigating to the main website menu at the top of the page and click on the menu option "Search".
Once the search page loads, on the left-hand side you'll see a filter tab labeled "My Filters".
Once you've clicked on 'My Filters' you should see sub-tabs labeled 'My Favorite Pacs' and 'My Favorite Clips'.
Please click into those to find your selections.
If you don't find the favorites, please hold the 'shift' key while simultaneously refreshing the browser page. This should clear the cache to ensure you've loaded the most current data for the page.
Can I get a refund?We understand that sometimes a clip just doesn't work out like intended. If you bought the clip within the past 14 days and it was never used in a film or project that went live, then we can give you a full refund or exchange it for the clip that you do need.
How do I use the Project Feature?Our Project feature is a great way for you to save, organize, and share footage you personally have curated from our library for a specific project. It's a great way to keep track of footage you want to potentially use/license, and also an excellent way to collaborate with others, even if they don't have a FILMPAC account or membership.
There are 2 options for creating a new project:
My Account> Projects> New Projects > Title Project
Start from the desired clip/pac and click the camera icon on the bottom right. From there you can title your new project or select a pre-existing project. Note: if you selected a pre-existing project - you should see a checkmark to verify it has been added.
Additional considerations about the Project feature:
You can add a single clip or an entire pac to a project.
If you save both pacs and clips in the project, they will be organized separately.
If you are not seeing all of your clips, scroll to the bottom and click on “More Clips”
If you’d like to re-arrange clip/pac order- click and drag
To make notes on a clip- click on the top left icon to write and save.
To download footage from the project feature, you must download each individual clip or pac by clicking on the “Download” button on the bottom right-hand corner of the desired clip.
Note: There is no bulk download or zip file download option in the project feature.
What are the differences between the Standard and Extended Licenses?
Please see the license details
page for more information
If I don’t renew my membership, do I need to take my created videos down?No. Content created during your membership is licensed for perpetual use, which means they never expire even if the membership is not renewed. However, you can not use the downloaded content for any new projects after the membership term ends.
Does my membership cover multiple end clients (brands)?Yes. The memberships are built for production companies, freelancers, and agencies and they cover multiple end clients (brands).
Does the membership allow for paid advertising for my client?
Yes, memberships come with a standard commercial license which allows for paid advertising. Regional, National TV and Large Budget Films may need an extended license in some cases. See license details
for more information.
Can I upgrade or downgrade my subscription?Yes, you can upgrade your subscription by reaching out to firstname.lastname@example.org.
What does the Non-Profit membership plan cover?The Non-Profit membership plan covers the use of the footage in projects that are for registered charity organizations, churches, schools, government organizations, or other 501c3 organizations.
Is Filmpac accepting music submissions?Yes, but there is a competitive application process with a high threshold of quality. If you’d like to apply to become a contributor, please visit this page.
Can I use Filmpac songs as samples in my own music?No. All music in our library is copyrighted material and sampling, manipulating, or otherwise exploiting it to create music content is not allowed.
What are Cue Sheets?A cue sheet is required if the project is being broadcast on network/cable television, played on a streaming service, or used in a theatrical release. These cue sheets help the various performing rights organizations (PROs) keep track of which artists and composers they need to pay for the use of that song. A cue sheet doesn’t add any cost to you, but you will need to accurately complete one and send it yourself to the appropriate PRO using the song information provided in your license. Instructions are provided during the download process. You can find more information here.
How often do you add new music?We add new music every single week. You can sign up for our email newsletters to keep up to date with the latest weekly releases and collections.
What happens if I get a Youtube Content ID claim?Reach out to us right away! While this shouldn’t happen with any songs in our library, mistakes do happen. Youtube allows you to dispute a claim directly, but if that doesn’t solve the issue, we’re happy to help. As a best practice, you should always use the YouTube Safelist Tool in My Account prior to posting to your channel. You can find more info here.
Once I license and download a song, can I use it in multiple different projects?Within the membership, each song download is a single-use license only. If you want to use the same song in a different project, you’ll need to license and download the song again (this helps us pay the artists appropriately). On a-la-carte purchases, you may use the song royalty free on more than one project.
Can I download preview files before purchasing?Yes, all songs can be downloaded as watermarked mp3 files prior to purchase.
What format are songs offered in?All songs can be licensed and downloaded as 24 bit, 48kHz wav files, or as 16 bit, 44.1kHz mp3 files.